Cancellation Policy
Because every LayerN piece is made to order and dispatched the very next day, production begins rapidly after your order is confirmed. Please review your order carefully before placing it.
Last updated: July 2026
The 4-Hour Cancellation Window
Cancellations are accepted strictly within 4 hours of placing your order, provided machine production has not yet begun. To request a cancellation, email hello@layern.in immediately with the subject line: CANCELLATION — [Your Order Number].
After 4 Hours
Because of our rapid next-day dispatch, we cannot cancel orders once the 4-hour window has passed or once machine production has started. However, if you miss the cancellation window, don't worry—you can simply utilize our 7-Day Free Return policy to send the item back once it arrives.
Refund on Cancellation
If your cancellation request is received and processed within the 4-hour window, a full refund will be processed immediately. The funds will reflect in your original payment method within 5–7 business days, depending on your bank.
Orders That Cannot Be Cancelled
- Orders placed more than 4 hours ago.
- Orders where machine production has already begun or that have already been dispatched.
- Customized, personalized, or bulk event orders once confirmed.
Contact
Email hello@layern.in immediately to request a cancellation. Our team prioritizes these requests during business hours to ensure we catch them before production begins.